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Reputation operations guides
Responding, staff routines and keeping a review programme alive.
Guides in this topic
6 min read
Responding to Google reviews: templates and judgement calls
Replies are read by future customers, not past ones. A framework for positive, mixed, negative and suspicious reviews.
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Building a review routine your staff will actually keep
A review programme that depends on enthusiasm dies in three weeks. One built into existing shift routines survives staff turnover.
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